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The player from France had been waiting over 20 days for a withdrawal of 950 euros, which he had requested three weeks earlier. Because of our findings, we recommend proceeding with caution if you decide to play at this casino. Fast and dependable assistance helps resolve issues such as payment delays, account queries, or questions about promotions. Strong customer support is essential for any online casino in the UK.
We advised the player to contact their payment provider for investigation, as the casino could not intervene in such cases. The player from the UK deposited £40 and won £180 but faced payout refusal because the casino requested verification of a virtual card used a year ago, which the player no longer possessed. Despite verifying the new bank statements, the casino locked the player’s account without explanation. The player from the United Kingdom had registered with Betzino, made a deposit of 750€, and after verifying his account, won 2500€. We intervened by communicating with the player to gather all necessary information, including verification of his identity, gaming activity, and payment method. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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The player retained the option to reopen the complaint in the future if he chose to communicate again. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, leading to the closure of the complaint. After questioning this information in live chat, his account was subsequently blocked. The player later confirmed that the issue was resolved, and the complaint was officially closed. His casino account was empty, and his bank confirmed no transfer had been received.
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